632 - FAI- Delta - Full Handling/ RC2AGT- Red Coat Agent - FT

DAL Global Services • Fairbanks, AK

271d

About The Position

As a Red Coat Agent, you will assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance. You will handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations, and resolving related complaints and problems. Additionally, you will direct passengers through Customs, Immigration, and Quarantine, and assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. The role also involves operating equipment including the jet way, computer keyboards, and carrier-specific reservation/ticketing software, as well as pushing wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas. Other related duties may be assigned within the appropriate skill and experience capabilities expected for this position.

Requirements

• Must be a local (in-state) resident.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States.
• Must complete SIDA training to obtain airport authority identification security.

Nice To Haves

• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team-oriented environment.
• Ability to type and use a computer keyboard with sufficient speed.
• Able to understand documents and follow ticketing procedures.
• Effective verbal communication skills.

Responsibilities

• Assist passengers with arrival and check-in processes.
• Support passengers with special needs such as unaccompanied minors and VIP passengers.
• Handle ticketing and check-in using a computerized system.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents with wheelchairs, strollers, and gate-checked bags.
• Operate equipment including the jet way and reservation/ticketing software.
• Push wheelchairs for passengers through the airport.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services