5 Hour Pre-Licensing Instructor

AAA Western and Central New York•Town of Amherst, NY

4h•Hybrid

About The Position

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience. AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area.

Requirements

Must be able to pass a Club and DMV background check.
General knowledge of existing AAA Driver Programs.
Extensive knowledge of traffic safety/traffic laws.
Ability to effectively teach curriculum and gain understanding from students.
Strong verbal and writing skills required.
Ability to effectively interact with members and customers.
Available to conduct 2-4 classes per month
Communicate availability for class assignments at least on a monthly basis.
Valid MV-524 Certificate with classroom endorsement issued by the Department of Motor Vehicles is required.

Responsibilities

Provide engaging and friendly member service.
Deliver established 5-hour pre-licensing curriculum to students in a classroom or virtual setting.
Give clear, thorough instructions to students to ensure understanding of curriculum.
Give feedback to students on course progress.
Provide teaching availability to admin staff.
Understand AAA products and services to ensure quality customer service.
Resolve customer concerns using problem solving skills.
Demonstrate AAA Core Values in every customer interaction.
Effectively utilize AAA systems, following established policies and guidelines.
Understand and utilize established driving curriculum and training techniques.
Keep informed of traffic safety and DMV regulations
Plan, prepare and teach established curriculum to students.
Encourage student involvement during class time.
Responsible for class administration, including the collection of required DMV forms, and distribution of course materials, completion certificates, and student sign-in sheets.
Ensure that student course completion certificates are accurate and neat.
Must be able to use PowerPoint format to conduct class.