4WP Assistant Store Manager I (33257)

ORW USA INC•West Melbourne, FL

24d•Onsite

About The Position

We’re looking for high-energy Assistant Manager to join our retail team. Join 4WP/ORW and turn your passion into a career! Hourly + Unlimited Commission Potential! As an Aftermarket Parts Sales Assistant Manager, you will play a pivotal role on our dynamic team by supporting the operations of the store, fostering a culture of excellent customer service, driving sales growth, and coaching store staff in a retail environment.

Requirements

Experience in a retail environment and exposure to aftermarket sales, automotive parts, or related industries preferable
Knowledge of automotive parts and accessories, including features, specifications, and compatibility, to assist customers and guide sales staff effectively
Valid automobile driver’s license with the ability to drive customer and company vehicles (subject to MVR check)
Exposure to motivating and influencing sales staff to achieve sales and selling goals
Involvement in multitasking, prioritizing responsibilities, and managing time effectively to ensure smooth store operations
Experience in a team environment collaborating to achieve company goals and objectives
Proficiency in inventory management, including ordering, replenishing, pricing, and merchandising
Strong communication skills, both verbal and written, for effective interaction with customers, sales staff, and vendors
Ability to read and comprehend written instructions and work orders
Familiarity with operating computer software, parts database, and point-of-sales systems
Ability to lift up to 50 lbs., and team lift up to 100 lbs.
Must be able to work scheduled store hours at specific location

Responsibilities

Serve as a subject matter expert by influencing and motivating sales staff to achieve daily sales targets, labor efficiency, and warranty performance metrics
Continually meet or exceed monthly targets in labor, merchandise, and warranty sales percentages
Drives sales by utilizing suggestive selling techniques and product knowledge to promote and sell additional parts and services
Mentor the sales staff by providing ongoing training on product knowledge, sales techniques, and customer service skills, while fostering a culture of continuous learning and improvement
Lead by example and ensure store staff are aware of and complying with company policies and procedures
Promote brand visibility and reputation by inspiring sale staff to promote brand products across store social media channels
Efficiently source parts by prioritizing customer value, and ensuring swift product turnaround and delivery times
Drive high customer satisfaction levels by promptly and effectively addressing customer issues
Maintain store layout and displays to create a positive and inviting shopping environment
Oversee accurate inventory levels through regular cycle counts
Coordinate inventory control through replenishment, organization, pricing accuracy, product selection, and availability
Ensure correct pricing, accuracy in service tickets, and thorough audits of the final invoice
Partner with the service manager to coordinate efforts and ensure alignment between service and sales
Empower sales staff to contribute to the overall success of the store
Assist in day-to-day operations in support of the store manager