4th Shift Outbound Team Lead

Webstaurantstore-posted 3 months ago

Savannah, GA

251-500 employees

General Merchandise Retailers

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The Outbound Team Lead maintains in-depth knowledge of our products and Outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals. This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions and serving as a role model of our culture to effectively communicate with employees and drive engagement. We only accept W-2 candidates, H-1B sponsorship is not available.

Assist leadership in overseeing daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
Work closely with leadership to monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
In collaboration with leadership, conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations
Clearly communicate team goals, resolve problems as they arise, and answer any related questions
Assist with developing a cross-trained team that can flex into other departments or jobs as needed
Maintain a high level of communication with Outbound teams and management daily; partner with other team leads to flex hours where necessary
Ensure that employees are consistently informed of their performance and progress
Serve as a resource for all employees regarding job tasks, company policies and procedures and warehouse initiatives
Report personnel issues to the department leadership to enable timely resolutions

Minimum of 1 year of relevant experience in a distribution environment; shipping experience preferred but not required
Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
Strong analytical and problem-solving skills required
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Customer service-oriented attitude with a demonstrated desire to exceed expectations

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