401-Security - 6040-401 P/T Gate Ambassador

Village Management Services • Laguna Woods, CA

107d

About The Position

Under general supervision, on an assigned shift, serves as a Gate Ambassador at an entrance to the Community, the Community Center and performs related work as required. Could be assigned to work in an office performing basic clerical tasks and data entry work in support of other Division staff. Work involves extensive contact with residents and the public. Gate Ambassadors are not licensed nor function as Security Guards, are unarmed, do not make arrests and work only at the gate entrances or within Community facilities. Gate Ambassadors must be able to work a rotating schedule between day, swing and graveyard shifts, including weekends and holidays.

Requirements

• Ability to work a rotating schedule including day, swing, and graveyard shifts.
• Ability to work weekends and holidays.
• Strong communication skills for extensive contact with residents and the public.
• Basic clerical skills for data entry and office tasks.

Responsibilities

• Screen and process guests entering the Community.
• Receive calls from residents and staff and use a computerized gate entry system to enter names of future guests.
• Check all incoming traffic for decals/RFID, identification cards or passes.
• Verify visitors without passes by using the Gate Clearance Software.
• Direct gate traffic and provide assistance and directions.
• Maintain general surveillance of the area and report unusual incidents.
• Brief relief ambassadors as needed.
• Physically move, push or pull rod Iron Gate to open/close entrance when required.
• Answer phones and process guests at reception desks.
• Open/close gatehouses and gates for business at applicable times and locations.

What This Job Offers

• Job Type: Part-time