401-Security - 4118-401 Dispatcher

Village Management Services • Laguna Woods, CA

76d

About The Position

Village Management Services, Inc.'s mission is to serve the residents of Laguna Woods Village with the highest level of customer service and professionalism, making Laguna Woods Village the premier active-adult community in Southern California. We value integrity, quality, dedication and open communication in a rewarding and challenging environment. The Dispatcher position serves as the communications coordination link between persons needing emergency/security services and responding staff, performing a wide range of communications-centered Security Division support duties utilizing various radio, telephone and computer apparatus. The position requires constant, decision-intensive telephone, radio and in-person contact with residents, guests, staff and outside agencies.

Requirements

• Ability to assess and prioritize emergency situations.
• Strong communication skills, both verbal and written.
• Experience with radio and telephone communication systems.
• Ability to operate computer systems and maintain accurate logs.
• Knowledge of emergency response protocols and procedures.
• Ability to work effectively under pressure and make quick decisions.

Nice To Haves

• Previous experience in a dispatch or security role.
• Familiarity with the Laguna Woods Village community.
• Training in emergency management or related fields.

Responsibilities

• Assesses, assigns, monitors and documents calls for service ranging from minor requests to emergencies.
• Makes prompt and appropriate decisions in deploying and coordinating internal and external resources to respond to security related issues involving people and property.
• Operates a non-integrated, two-way communications system to receive, transmit and document verbal and written communications.
• Receives and processes calls for service, maintains contact with and keeps track of all units on assignments.
• Monitors emergency alarms and video surveillance systems.
• Enters, updates and retrieves information from computer systems.
• Answers phone calls for Property Services Dispatch Department outside of standard business hours.
• Responds to callers’ Maintenance and Landscape Division related questions and concerns.
• Obtains and analyzes information from callers, synthesizing it into useful intelligence for responding personnel.
• Acquires information regarding incidents, criminal activity, fire, medical, and maintenance emergencies and assigns the appropriate responders.
• Determines and directs the appropriate initial response by security and other staff as necessary.
• Prioritizes requests for service based on circumstances of each call.
• Coordinates follow up activities and monitors status of field units for duration of the event.
• Redeploys resources as needed to keep up with other calls for service.
• Provides support to field units by making telephonic and computer inquiries and notifications.
• Reads and understands maps and effectively directs personnel to appropriate location of incident.
• Maintains a detailed and accurate computer-based radio and incident log to document and track calls for service and other staff field activity.
• Prepares incident reports when required.
• Searches records and/or computerized data; selects proper informational material; interprets information to requesting staff.
• Monitors other audio and data communication channels for relevant information.
• Monitors closed circuit surveillance cameras for suspicious activity or emergencies.
• Trains department members in all relevant duties and functions of the position.
• May be assigned as the designated shift lead with additional responsibilities, accountability and authority.

Benefits

• Equal Opportunity Employer
• Non-discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status.

What This Job Offers

• Job Type: Full-time