4 Yr Undergrad Intern I- Information Technology ( IT )

City of Charlotte • Charlotte, NC

19h • $19 - $20

About The Position

Responsible for serving as a technical resource and liaison between I&T and customers, troubleshooting technical issues, providing training to staff on software and hardware use, and configuring and deploying small to intermediate departmental technology. Additional responsibilities may include overseeing the work of vendors and maintaining small to moderately complex tools in support of agency business needs.

Requirements

• At least two years of relevant college-level course work or an associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Less than (1) year of experience in an information technology support role, including hardware, software support
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
• Valid Driver’s License within state of residency
• Ability to obtain and maintain a City Driving Permit (which is dependent on the status of a Valid driver’s license. Certain convictions will disqualify individuals from unescorted access privileges, and therefore, exclude them from employment)
• Knowledge of: English grammar, spelling, and punctuation
• Knowledge of: Modern office procedures, methods and computer equipment
• Knowledge of: The principles of business process management and incident management
• Knowledge of: Various software/hardware and operating systems
• Knowledge of: Principles and practices of inventory management
• Skilled in: Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Skilled in: Performing a variety of duties, often changing from one task to another of a different nature
• Skilled in: Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Skilled in: Analysis and troubleshooting
• Skilled in: Customer service
• Ability to: Meet schedules and deadlines of the work
• Ability to: Understand and carry out oral and written directions
• Ability to: Accurately organize and maintain paper documents and electronic files
• Ability to: Maintain the confidentiality of information and professional boundaries
• Ability to: Communicate effectively, both orally and in writing
• Ability to: Test and evaluate hardware and software to determine efficiency, reliability, and functionality

Responsibilities

• Assists in providing technical support, troubleshooting, and responds to support phone calls, ticketing system submissions, end user walk ins to support area, and emails.
• Directly Supports the end user community for Aviation located within the Airport Campus. This includes but is not limited to: o The CLT Center, Piper Lane, Cargo 7, 4900, Terminal o Support involved may include but is not limited to:  PC deployment and recovery  Mobile device deployment and recovery (iPads, Cellular phones)  Software Installation and Configuration  Project work as deemed when allocated as a resource.
• Assists in reviewing specifications for new hardware and software.
• Escort vendors or external technical partners to various areas of the airport if needed. These moments may specifically require access to a communications closet or escorting personnel to designated areas for support of an in-place technology or application for repair/replacement.
• May at times make contact or collaborate with aviation tenants, or airline personnel.
• May at times contact a vendor for additional support or an on call for a supported system or application.
• Involved in testing equipment, software, and assists in deployment of updates to enterprise workstations, mobile devices (including cellular phones and tablets) and provide basic user training as appropriate.
• Assists with projects related to technology refresh and operating system upgrades and assists with equipment inventory and asset management.
• Assists in the preparation of documentation on resolution of technical issues on various technologies.
• Assist with training of new team members
• Provides non-complex resolution and support to technology users.
• Performs related work as required.

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.
• Click here to learn more about the City of Charlotte’s benefits.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees