4X10 Telephone Sales Representative (4-Days, 40hrs./wk)

MCI Careers • Killeen, TX

178d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re seeking motivated Sales Representatives to support a variety of sales programs across multiple projects. In this role, you’ll deliver tailored product and service solutions that enhance customer satisfaction and help our clients achieve their goals. If you’re a confident communicator with a positive, persuasive personality and a drive to succeed, this could be the perfect opportunity for you. With our industry-leading training program, you’ll gain the tools and support needed to grow and thrive in your career.

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependability and punctuality
• Ability to troubleshoot and follow up on customer issues
• Conflict resolution and problem-solving skills
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multitask, stay focused, and work independently
• Team-oriented with strong interpersonal skills
• Comfortable in a fast-paced, ever-changing environment

Nice To Haves

• 1+ year of experience in customer service, sales, tech support, or administrative roles
• Experience in a contact center or government-related work

Responsibilities

• Handle inbound and outbound customer interactions with professionalism and courtesy
• Listen actively to understand customer needs and provide effective solutions
• Research and resolve issues using internal systems and cross-functional collaboration
• Follow client-specific procedures and maintain a high standard of service
• Accurately document customer interactions and manage accounts
• Use tools and technology to complete tasks efficiently
• Adhere to scripts, policies, and confidentiality guidelines
• Escalate complex issues to the appropriate teams when necessary
• Ensure first-call resolution through effective problem-solving
• Stay current with training, updates, and process changes
• Meet attendance and scheduling expectations

Benefits

• Paid Training
• Paid Time Off
• Medical, Dental, Vision Insurance
• Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests
• Prizes
• Casual Dress Code
• Regular Raises

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED