4X10 Telephone Sales Representative (4-Days, 40hrs./wk)

MassMarkets-posted 3 months ago
Full-time • Entry Level
Killeen, TX
501-1,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We're seeking motivated Sales Representatives to support a variety of sales programs across multiple projects. In this role, you'll deliver tailored product and service solutions that enhance customer satisfaction and help our clients achieve their goals. If you're a confident communicator with a positive, persuasive personality and a drive to succeed, this could be the perfect opportunity for you. With our industry-leading training program, you'll gain the tools and support needed to grow and thrive in your career.

  • Handle inbound and outbound customer interactions with professionalism and courtesy
  • Listen actively to understand customer needs and provide effective solutions
  • Research and resolve issues using internal systems and cross-functional collaboration
  • Follow client-specific procedures and maintain a high standard of service
  • Accurately document customer interactions and manage accounts
  • Use tools and technology to complete tasks efficiently
  • Adhere to scripts, policies, and confidentiality guidelines
  • Escalate complex issues to the appropriate teams when necessary
  • Ensure first-call resolution through effective problem-solving
  • Stay current with training, updates, and process changes
  • Meet attendance and scheduling expectations
  • Must be 18 years or older
  • High school diploma or equivalent
  • Strong written and verbal communication skills
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Dependability and punctuality
  • Ability to troubleshoot and follow up on customer issues
  • Conflict resolution and problem-solving skills
  • Customer-first mindset: empathetic, patient, and responsive
  • Ability to multitask, stay focused, and work independently
  • Team-oriented with strong interpersonal skills
  • Comfortable in a fast-paced, ever-changing environment
  • 1+ year of experience in customer service, sales, tech support, or administrative roles
  • Experience in a contact center or government-related work
  • Paid Training
  • Paid Time Off
  • Medical, Dental, Vision Insurance
  • Life Insurance
  • Retirement
  • Advancement Opportunity
  • Flexible Schedules
  • Daily Contests
  • Prizes
  • Casual Dress Code
  • Regular Raises
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