4X10 Telephone Sales Agent (4-Days, 40hrs./wk)

MassMarkets • Las Cruces, NM

109d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a persuasive communicator with a passion for helping others? We're looking for enthusiastic Sales Representatives to support a variety of dynamic sales programs. In this role, you'll deliver tailored product and service solutions that enhance customer satisfaction and drive client success. If you're motivated, personable, and eager to grow, this could be the perfect opportunity for you! With our industry-leading training program, you'll gain the skills and confidence to thrive in a fast-paced, rewarding environment.

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office and Windows OS
• Dependable and punctual with a strong work ethic
• Problem-solving and conflict resolution skills
• Customer-focused, empathetic, and patient
• Ability to multitask and self-manage in a fast-paced environment
• Team-oriented with strong interpersonal skills

Nice To Haves

• 1+ year of experience in customer service, sales, tech support, or administrative roles
• Experience in a contact center or government-related work

Responsibilities

• Handle inbound and outbound customer interactions professionally and efficiently
• Understand customer needs and provide effective solutions
• Research and resolve issues using internal systems and cross-department collaboration
• Follow client-specific processes and maintain a courteous, professional demeanor
• Accurately document customer interactions and manage accounts
• Adhere to scripts, policies, and confidentiality requirements
• Escalate complex issues appropriately to ensure resolution
• Stay current with training, systems, and process updates
• Maintain excellent attendance and punctuality

Benefits

• Paid Training
• Paid Time Off
• Medical, Dental, Vision Insurance
• Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests
• Prizes
• Casual Dress Code
• Regular Raises

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees