4X10 Customer Service Representative | Full-Time (4 Days a Week)

MassMarkets • Killeen, TX

93d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We're seeking enthusiastic Customer Service Representatives to support outbound sales initiatives for both consumer and business programs on behalf of leading commercial clients. In this role, you'll engage with prospects and existing customers via outbound calls, helping to grow client relationships by acquiring new customers, upselling services, and providing detailed product information. This is your opportunity to represent some of the world's most recognized brands across a variety of exciting projects. Schedules vary by location and program.

Requirements

• Minimum age: 18 years
• Education: High school diploma or equivalent
• Strong verbal and written communication
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows OS
• Excellent problem-solving and conflict resolution abilities
• Customer-focused mindset with empathy and patience
• Ability to multitask and self-manage in a fast-paced environment
• Team-oriented with strong interpersonal skills

Nice To Haves

• 1+ year of experience in customer service, sales, technical support, or administrative roles (especially in a contact center)
• Previous experience in state or federal roles is a plus

Responsibilities

• Make outbound calls to prospects and customers in a professional and courteous manner
• Understand customer needs and provide tailored solutions
• Upsell and cross-sell products and services
• Research and resolve customer issues using internal systems and cross-department collaboration
• Accurately document interactions and process claims
• Follow client-specific scripts, policies, and procedures
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to the appropriate team when necessary
• Stay current on program updates through training and team meetings
• Meet attendance and schedule requirements consistently

Benefits

• Paid Training
• Paid Time Off
• Medical, Dental, Vision, Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests, Prizes
• Casual Dress Code
• Regular Raises

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees