4X10 Call Center Representative

Mci World-posted 8 months ago
Full-time • Entry Level
Wichita, KS
Administrative and Support Services
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for call center representatives to support inbound customer service, help desk, and back-office processing for several commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with products and process-related inquiries, all while professionally representing some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program. This role is a great opportunity to start your career and learn new skill sets; with our industry-leading training, you will surely grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

  • Resolve customer inquiries, increase customer satisfaction, and drive sales growth.
  • Learn customer experience methodology and state-of-the-art contact center technology.
  • Develop abilities and grow with the team, interacting with hundreds of customers each week.
  • Professionally manage a variety of accounts, taking inbound requests and making outbound calls.
  • Listen to customers, understand their needs, and resolve customer issues.
  • Utilize systems and technology to complete account management tasks.
  • Recognize sales opportunities and apply sales skills to upgrade.
  • Explain and position the products and processes with customers.
  • Appropriately escalate customer dissatisfaction to the proper team.
  • Ensure first-call resolution through problem-solving and effective call handling.
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • Ability to type swiftly and accurately (20+ words a minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of the Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • Ability to evaluate, troubleshoot, and follow up on customer issues.
  • Aptitude for conflict resolution, problem-solving, and negotiation.
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
  • State or Federal work experience.
  • Paid Training
  • Paid Time Off
  • Medical, Dental, Vision, Life Insurance
  • Retirement
  • Advancement Opportunity
  • Flexible Schedules
  • Daily Contests, Prizes
  • Casual Dress Code
  • Regular Raises
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