4X10 Call Center Representative

Mci World • Savannah, GA

264d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for call center representatives to support inbound customer service, help desk, and back-office processing for several commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with products and process-related inquiries, all while professionally representing some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program. This role is a great opportunity to start your career and learn new skill sets; with our industry-leading training, you will surely grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of the Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Nice To Haves

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction to the proper team
• Ensure first-call resolution through problem-solving and effective call handling

Benefits

• Paid Training
• Paid Time Off
• Medical, Dental, Vision, Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests, Prizes
• Casual Dress Code
• Regular Raises

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED