3rd Shift Warehouse Operations Supervisor

HexArmor•Grand Rapids, MI

6h•Onsite

About The Position

The 3rd Shift Warehouse Operations Supervisor is responsible for leading overnight outbound logistics and material handling operations to ensure efficient, safe, and accurate order fulfillment. This role oversees outbound processing, forklift activity, and dock operations while supervising a team of warehouse associates to meet service level, quality, and safety standards during 3rd shift operations.

Requirements

High school diploma or equivalent; degree in logistics, business, or related field preferred.
3–5 years of warehouse operations experience, with 1+ year in a supervisory or lead role, preferred.
Hands-on experience overseeing forklift and material handling operations; forklift certification or ability to obtain certification required.
Proficient in warehouse management systems and Microsoft Office Suite; shipping software experience a plus.
Strong leadership skills with experience managing teams in a fast-paced, overnight environment.
Solid understanding of warehouse safety practices and OSHA compliance.
Excellent verbal and written communication skills.

Nice To Haves

Bilingual (Spanish), preferred.
Strong analytical, problem-solving, and decision-making abilities.

Responsibilities

Supervise, train, and mentor 3rd shift outbound and forklift operators, ensuring commitment to shipping 98% of orders within SLA and achieving 99.7% order accuracy with zero quality issues.
Oversee overnight picking, packing, staging, loading, and shipping operations to ensure timely and accurate order fulfillment.
Direct and monitor forklift and material handling activities, including replenishment and pallet movement.
Ensure all forklift operations are performed safely, by certified operators, and in compliance with company policies and OSHA standards.
Analyze workflows and labor utilization during 3rd shift and implement process improvements to increase efficiency and reduce errors.
Monitor inventory availability and coordinate with inventory control to support outbound order requirements.
Prepare bills of lading; verify items against work orders to ensure quantities, destinations, and routing accuracy.
Conduct quality and safety audits on outbound shipments, equipment use, and dock operations.
Ensure all transactions and movements are accurately recorded in the warehouse management system (Korber).
Manage shipping schedules and carrier coordination during 3rd shift, ensuring timely dock departures and handoff to day shift teams.
Enforce safety protocols, housekeeping standards, and equipment inspections to maintain a safe overnight work environment.
Prepare shift reports on productivity, shipping accuracy, safety incidents, and team performance for leadership review.
Collaborate with 1st shift and senior leadership to resolve issues and ensure seamless 24-hour warehouse operations.
Serve as the primary leadership presence for all operations during 3rd shift (team leads, outbound, inventory control, forklift operators and safety).