3rd Shift Supervisor (10:45 PM - 6:00 AM), Operations

Salt Lake Bouldering Project, LLC•Salt Lake City, UT

just now•$18 - $19•Onsite

About The Position

This job remains open for applications even when we aren't actively hiring. When an opening becomes available, we will reach out to qualified candidates asking if you are still interested and offer to set up an interview. About Us Bouldering Project’s mission is to create fun, inspiring and inclusive climbing, movement, and community spaces. We put human experience and meaningful connection at the center of everything we do. We are quality-obsessed, passionate about creating inclusive spaces, and growth-oriented, driven by the pursuit of better. About You and the Role During our 3rd Shift, Operations Supervisors are responsible for directing and managing the operation of the gym. Supervisors are focused on serving our customers, upholding our mission & values, and maintaining a safe environment while working independently. This shift will take place overnight and is suited to someone who is comfortable being alone while also able to enthusiastically engage with customers. We are looking for team members who can accomplish these goals in a dependable and trustworthy way while maintaining open channels of communication. Note: Bouldering Project is part of the Granary Campus that includes the Evo Hotel which is staffed overnight as well as having night-time security on site.

Requirements

Customer service experience and the ability to lead a small team.
Strong communication and interpersonal skills.
Ability to stay calm and organized during busy shifts or unexpected challenges.
Flexible schedule; availability to work 3rd shift (currently 11pm-6am)

Nice To Haves

Familiarity with climbing gyms, fitness centers, or high-traffic service environments preferred.
A growth mindset and the desire to help others succeed.
Experience in customer service and/or instruction preferred

Responsibilities

Make the first move, engage people, and meet them more than halfway
Impart joy and passion in a relatable way during interactions
Continually invest in building relationships, strengthening our community
Actively listen to needs, define expectations, and deliver high quality experiences
Solve customer’s problems in a fair and reasonable way
Maintain current knowledge of procedures, policies, products, and prices
Connect customers with options that best suit their needs
Efficiently conduct transactions using our systems and software
Navigate to information quickly for reference
Stay apprised of seasonal and variable offerings such as events, sales, etc.
Ensure that a valid and accurate waiver is on file for all participants
Prevent safety issues by ensuring facility rules are communicated and followed
Respond to incidents and accidents in a compassionate manner, in alignment with our procedures and policies
Provide engaging and thorough gym orientations for all new customers
Maintain facility access control
Address safety concerns as soon as they are known, resolving the issue by either eliminating the problem or preventing people from exposure.
Embody Bouldering Projects Mission, Vision, and Values in your work:
“We believe in the power of play, wellness, exploration, and meaningful human connection. We create fun, inspiring, and inclusive climbing, movement, and community spaces.”
Values: Inclusive - Quality Obsessed - Local At the Core - Growth Oriented
Dependably show up on-time
Be authentic in an approachable way
Wear staff apparel and name tag while working
Approach conflict with curiosity and grow from mistakes
Take pride in your work and be an ambassador for BP when in our space
Contribute to a clean, organized, and productive work environment
Pitch in extra when needed and support your coworkers when you can
Do your fair share and be someone your coworkers look forward to being around
Communicate effectively, both digitally and in person, with customers, coworkers and management
Share ideas that would make us better based on your experience with customer