3rd Shift Assistant Manager - Shipping/Outbound

Webstaurantstore • Lebanon, TN

86d

About The Position

Webstaurant Store is hiring experienced, people-oriented individuals to join our team at our brand new, 1 million square foot distribution center in Lebanon, Tennessee. If you possess a passion for excellence in all you do, love a good challenge, and enjoy working with others, this may be the right company for you! The Webstaurant Store is the largest online food service equipment and supply company. We seek dedicated, creative, and flexible individuals to help with operations. Our goal is to provide a great customer experience for all who interact with the Webstaurant Store, and we need your help in achieving this goal! The Outbound Assistant Manager assists the Outbound Manager in overseeing the shipping department of the facility within their respective shift, including picking, packing, and indirect positions, focusing on quality, accuracy, and providing excellent customer experience. The Outbound Assistant Manager works with the Outbound Manager to collaborate with leadership on other shifts/departments to ensure compliance with all protocol and SOP's, problem solving, and meet operational directives.

Requirements

• Minimum of 2 years of relevant experience in operations leadership.
• Associate degree in a related field, or equivalent combination of education and experience.
• Experience working in a distribution or manufacturing environment preferred.
• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills required.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.
• Ability to work off-shift as required to respond to urgent needs.

Responsibilities

• Assists with the management of the day-to-day operations within the Outbound department, including Picking, Consolidation, Packing, QA, and other indirect roles.
• Train, coach, develop, and hold accountable up to X employees to achieve operational metrics and satisfy the needs of the distribution center.
• Works closely with the Inbound Manager to monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• In collaboration with the Outbound Manager, lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
• Assists in analyzing opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.
• Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• Promptly complete all admin duties relating to employee management to the expected standard.
• Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Work with the Outbound Manager and Team Leads to create development plans for employees to maintain engagement and develop a leadership bench.
• Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
• Serve as a leader not only for the assigned department, but for the entire distribution center.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Associate degree
• Number of Employees: 251-500 employees