3PL Customer Service Rep

C&A MARKETING INC•Dunmore, PA

1d•$16 - $18

About The Position

The Customer Service Representative (CSR) supports daily customer service and logistics operations for third-party logistics (3PL) clients. This role serves as the primary point of contact for order inquiries, shipment tracking, billing and dispute resolution, inventory concerns, and service escalations. The CSR ensures accurate, timely order fulfillment while maintaining a high level of client satisfaction.

Requirements

1–2 years of experience in logistics coordination, order fulfillment, or warehouse customer service
Working knowledge of routing guides and vendor compliance requirements
Experience using ERP and WMS systems
Strong written and verbal communication skills
Excellent organizational, problem-solving, and attention-to-detail skills
Proficiency in Microsoft Office, particularly Excel and Outlook
Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Nice To Haves

Familiarity with EDI systems and retailer compliance platforms (e.g., SPS Commerce, RetailLink)
Experience supporting major retail partners such as Walmart, Target, or Amazon
Basic knowledge of freight terms (e.g., FOB, prepaid, collect) and shipping documentation

Responsibilities

Act as the primary point of contact for assigned 3PL accounts via phone, email, and client portals
Manage and route outbound orders in accordance with customer-specific routing guides and carrier requirements
Interpret and apply routing guide instructions to ensure compliance with retailer and distributor standards (e.g., delivery windows, labeling, packaging)
Coordinate shipments by scheduling pickups and working with third-party logistics providers and freight carriers
Monitor daily order activity to ensure timely and accurate fulfillment across all channels
Proactively communicate order delays, shipment issues, and routing conflicts to customer service teams and channel managers
Maintain accurate and up-to-date shipment data within ERP and WMS systems
Prepare shipping documentation, including labels and bills of lading (BOLs)
Generate and distribute regular reports on logistics performance and order fulfillment
Support warehouse operations by prioritizing orders based on delivery deadlines and routing requirements

Benefits

Competitive hourly rate
Comprehensive benefits package (health, dental, vision, 401k, PTO)
Health Savings Account (HSA) with employer contribution
Flexible Spending Accounts (FSA – medical & dependent care)
Company-paid life insurance, Short-Term Disability, Long-Term Disability and AD&D
Paid Time Off (PTO)
Paid company holidays
Bereavement leave
Jury duty leave
Employee product discounts
Referral bonus program
Company events and team-building activities