3M Encompass & Engage One/Epic Analyst

Methodist Health System•Dallas, TX

About The Position

Your Job: In this highly technical, fast-paced, and challenging position, you'll collaborate with multidisciplinary team members to provide the very best care for our patients. The Epic Analyst supports many users and departments within the healthcare system. The 3M Encompass & Engage One/Epic Analyst is a highly technical, fast-paced, and challenging position. You'll collaborate with multidisciplinary team members to provide the very best care for our patients. The 3M Encompass & Engage One/Epic Analyst supports the functionality of 3M Solventum modules for Methodist Hospital Coders, CDI Specialists and Clinicians, and its communication with Epic. This position requires knowledge of 3M Solventum product lines including CRS, 3M 360 Encompass and 3M Engage One, along with Epic CDI and Epic Hospital Coding functions, in order to troubleshoot, build and maintain 3M/Epic workflows and functionality. General Job Summary: Working collaboratively with users of 3M Solventum and Epic, will be responsible for coordinating aspects of support, maintenance, and evaluation of 3M/Solventum. Serves as a resource person for the daily operational issues of the hospital’s clinical systems. Interacts with users sharing knowledge and skills. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned: TIME magazine Best Companies for Future Leaders, 2025 Great Place to Work® Certified™, 2025 Glassdoor Best Places to Work, 2025 PressGaney HX Pinnacle of Excellence Award, 2024 PressGaney HX Guardian of Excellence Award, 2024 PressGaney HX Health System of the Year, 2024 Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community.

Requirements

Bachelor's degree in Information Systems or related field is preferred.
1-4 years of healthcare IT experience is required.
Functional knowledge of EHR software
Proficiency in MS Office applications
Demonstrated customer service skills
Bachelor's degree in computer science, Information Systems, or related specialty, and/or equivalent experience.
Epic Hospital Coding Certification is required and one or more years working with Epic is preferred.
At least one year experience working with both 3M 360 Encompass and 3M Engage One functions are required; a 3M Engage One Implementation preferred.
Experience with 3M/Solventum product updates, interfacing and all five related servers required.
Ability to communicate effectively, orally, and in writing with various levels of staff
Ability to effectively work cross-functionally with other application teams
Ability to work as a team player
Ability to work independently
Proficiency in MS Office applications
Effective organizational and time management skills.
Work closely with public; ability to retain composure, interact with tact
Works with confidential patient information
prior experience in healthcare environment
Demonstrated ability to function well under pressure e in healthcare is preferred
Ability to effectively work cross-functionally with other application teams
Ability to communicate clearly

Nice To Haves

Epic certification and one or more years working with Ambulatory is strongly preferred.
A general understanding of Epic clinician workflows is strongly preferred.
Familiarity with medical codes and terminology is very helpful.

Responsibilities

Plan, design, test, implement, support, and maintain functionality related to 3M Solventum and Epic Hospital Coding
Performs monthly 3M updates and coordinates downtimes with HIM and CDI leaders.
Demonstrates ability to manage many jobs at one time, balancing resources, priorities, deadlines and time. The work is highly technical, and the incumbent is often required to work independently. Demonstrates ability to per sonally complete all aspects of a project.
Understands and is able to articulate user needs, problems, and determines feasibility of solutions. Uses clinical knowledge to assist in supporting clinical applications. May be called upon as a technical resource for other project teams.
Communicates with project leaders, other analysts, clinical leadership and users to develop system requirements.
Develops design specifications, implementation of new functionality and/or features in the software including, but not limited to reports, database dictionaries, or scripts.
Mentors team members as necessary and informs leadership team of all events pertaining to the operations of assigned applications and projects.
Maintains current, detailed system documentation for assigned application
Strives to achieve accurate, reliable, and timely service
Stay abreast of functionality improvements in new versions and testing during upgrades and take advantage of available resources to improve knowledge and understanding of the system
Test new releases and apply specialized knowledge and experience to the process to ensure that version upgrades function smoothly
Provision security roles for supported end users
Manage help desk tickets, phone calls, emails, etc.
Take initiative for your professional growth
Be engaged and eager to build a winning team
Act as a Clinical liaison between IS Department and Patient Care Areas. With assistance from HIM and CDI leaders, develops education literature and training programs for the clinical applications. Provide education to staff regarding 3M/Solventum (40%)
Act as the IS project leader for new implementations and updates to IS’ clinical applications. Collaborate with the staff involved in implementations, training and support in coordinating evaluation of development efforts, in planning pilot and full implementations of new features, and in processing user feedback and requests. (25%)
Maintain a detailed understanding and working knowledge of the current system, its functions and its relationship to other information systems within the enterprise; as well as maintain membership on, or consultation to, committees, work groups, or task forces as needed to communicate and facilitate the ongoing progress of the development, implementation, and revision of the system. (20%)
Assist clinical staff in identifying cause and solution to computer issues while providing cross-training for other members of the IS staff with regard to 3M/Solventum. (5%)
Perform other duties as required or assigned. (3%)
Plan, design, test, implement, support, and maintain functionality related to Ambulatory
Create, test, and document new build, workflows, changes, etc.
Assist other application teams in the assignments of security roles and troubleshooting of security issues
Manage help desk tickets, phone calls, emails, etc.
Always look for ways to improve the patient experience