3am Stock Team Member: Pottstown, PA
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About The Position
As a Store Associate at Michaels in Pottstown, PA, you will deliver friendly customer service, assist customers in shopping our store, and help them find what they're looking for. Your role will ensure that all customers receive a fast and friendly checkout experience. You will be responsible for completing truck unloading and merchandise duties throughout the store, maintaining store recovery standards to deliver our Brand Promises. You will help customers shop, locate products, and provide them with solutions, while also executing cash handling to standards. Additionally, you will engage customers on the benefits of the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers on the Voice of Customer (VOC) survey. You will assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Your responsibilities will also include participating in the truck unload, stocking, and planogram (POGs) processes, completing merchandise recovery and maintenance, and ensuring a well-merchandised and in-stock store. You will perform Store In Stock Optimization (SISO) and AD set duties as assigned, support shrink and safety programs, and adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. Interacting with others in an accepting and respectful manner is essential, as is promoting commitment to the organization's vision and values. You will also be cross-trained in Custom Framing selling and production, and perform other duties as assigned.
