3 MONTH CONTRACT: Implementation Specialist

Go Local Interactive

90d

About The Position

Are you driven by the challenge of creating order out of complexity? Do you excel at coordinating processes and achieving measurable results? If so, we invite you to join our team as an Implementation Consultant! At Go Local Interactive, our mission is to deliver seamless, efficient, and effective client launches that empower our partners at every scale—from small, family-run operations to large, publicly traded corporations. This role offers an exciting opportunity for individuals who thrive on organization, collaboration, and continuous improvement.

Requirements

• Demonstrated success in client onboarding or early-stage relationship management, preferably in a SaaS environment.
• Outstanding written and verbal communication abilities.
• Strong interpersonal skills with a commitment to client satisfaction.
• Analytical thinker with a track record of resolving challenges and implementing innovative solutions.
• Exceptionally detail-oriented and skilled at managing multiple projects simultaneously.
• Proven ability to identify inefficiencies and drive meaningful improvements.
• Bachelor's Degree in Marketing, Business Administration or another related field.
• 3+ years of client service, or similar, experience focused on product implementation.
• Digital Marketing, Advertising, or media industry experience preferred.
• Experience with WordPress or other content management systems (CMS) is a plus.

Responsibilities

• Manage Client Implementations: Oversee the onboarding process for 100+ clients monthly, ensuring efficient execution and exceptional client experiences.
• Resource Allocation: Assign Implementation Specialists to projects, balancing resource utilization, planning targets, and skill alignment.
• Customer Engagement: Organize and coordinate the end-to-end implementation journey, setting and managing client expectations to ensure satisfaction and reduce churn.
• Monitor and Report: Track and manage the implementation backlog, flagging issues to Sales or other relevant teams as needed. Generate and distribute reports on implementation metrics to support capacity and revenue planning.
• Facilitate Team Collaboration: Conduct team retrospectives to identify areas for improvement. Remove roadblocks and streamline workflows for the implementation team.
• Process Improvement: Continuously identify and implement enhancements to maximize efficiency and client value.
• Own Client Training Programs: Design, manage, and evolve training initiatives to enhance client onboarding and engagement.
• Deliver Results Under Tight Deadlines: Maintain focus, organization, and accuracy in high-pressure situations.

Benefits

• Two (2) medical plan options with BlueCross BlueShield of Kansas City including company contribution.
• Dental, vision, basic/supplemental life insurance, short/long term disability, critical illness, and accident insurance.
• 401(k) retirement Safe Harbor plan available including company contribution.
• Thirteen (13) paid holidays observed annually.
• Casual dress code.
• Snacks, coffee and vending available.
• 8 hours paid volunteer time off.
• Company events and incentives with an unmatched company culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree