3 LDO177-Licensed Team Lead-Torrance, CA-LensCrafters

Lenscrafters • Torrance, CA

395d • $48,714 - $80,309

About The Position

The Licensed Team Lead at LensCrafters is responsible for delivering exceptional customer service and ensuring customer satisfaction. This role involves managing key optical and lab processes, providing expertise in eyewear selection, and leading a team to achieve store success. The position requires a valid state Opticianry license and focuses on creating a safe and efficient working environment while maintaining high optical standards.

Requirements

• High school diploma or GED
• Current and valid state Opticianry license
• Strong optical and retail experience
• Knowledge of current optical theory and merchandise
• Strong communication and listening skills
• Strong interpersonal skills
• Strong basic math skills
• Sales skills
• Problem-solving ability
• Familiarity with cash register, computers, and calculators
• Leadership and training experience
• Edging and mounting experience
• Basic optics knowledge and optical measurement experience

Nice To Haves

• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise and lens options

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Assist customers with selections and provide recommendations.
• Serve as a responsible alternate store key holder.
• Provide expertise on lens choices based on patient needs and prescriptions.
• Adjust and repair eyewear as needed.
• Present and dispense eyewear, performing accurate digital measurements.
• Custom fit glasses and precisely place prescriptions in lenses (if applicable).
• Work with associates to strengthen their knowledge and skills related to lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment and demonstrate safe work practices.

Benefits

• Health insurance
• Paid time off
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED