2nd Shift Production Support Technician II

FIS

81d

About The Position

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Our team consists of seven operations specialists, including the Manager. Each member brings years of experience on our core products and rotates between job monitoring and customer service support. We pride ourselves on our strong collaboration, deep product knowledge, and commitment to delivering excellent service to our customer base. We’re seeking a new team member who can quickly integrate, contribute, and help us maintain our high standards of operational support.

Requirements

• High school diploma or GED required.
• Entry-level position; 2+ years of customer service preferred.
• Knowledge of mainframe and/or open systems operating environments.
• Ability to effectively use production control tools and resources.
• Excellent customer service skills, with a focus on building satisfaction for both internal and external customers.
• Strong verbal and written communication skills, able to interact with technical and non-technical audiences at all levels.
• Willingness to share technical and industry knowledge with others.
• Excellent problem-solving, teamwork, and time management skills.
• Resourceful and proactive in gathering information and sharing ideas.

Nice To Haves

• Experience with JIRA or similar ticketing and workflow management tools.
• Familiarity with MoveIt and Job Management Systems (JMS).
• Hands-on experience with automation tools to streamline operational processes.

Responsibilities

• Monitoring payment file import, process and execution.
• Assisting with client inquiries of current, past and future payment execution.
• Supporting job scheduling and monitoring in a production environment, identifying and resolving abnormal processing conditions.
• Researching and resolving user and system issues related to software, operations processing, and assigned environments.
• Documenting solutions and contributing to team knowledge, ensuring best practices are shared and followed.
• Following escalation procedures to resolve processing and user problems promptly and meet service level agreements.
• Coordinating and testing application, system, process, and hardware/software changes.
• Analyzing and implementing improvements to software systems and operational procedures.
• Training internal customers on new systems, procedures, or changes.
• Identifying and recommending new tools, technologies, or processes to improve efficiency.
• Assisting in defining and resolving customer problems and needs, communicating solutions as appropriate.
• Maintaining disaster recovery and business continuity plans for assigned environments, including coordinating and documenting DR testing.
• Completing project assignments and special projects as required.

Benefits

• A variety of career development tools, resources and opportunities.
• The chance to work on some of the most challenging, relevant issues in financial services & technology.
• Time to support charities and give back in your community.
• A fantastic range of benefits designed to help support your lifestyle and wellbeing.
• Great work spaces with dedicated and motivated colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees