2nd Shift Part Time Front Desk Agent- IHG Army Hotels Holiday Inn Express- Fort Knox, KY 3 pm to 11 pm

InterContinental Hotels Group • Fort Knox, KY

111d • $17 - $17

About The Position

Check-in/out hotel guests in a timely manner and professional manner; process all payments according to established procedures.

Requirements

• High school diploma or equivalent, plus one year front desk/guest service experience preferred.
• Must speak fluent English.
• Frequently standing up behind front desk.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects, projects and computer equipment and use key boards to make reservations.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are used often.
• Basic math skills are used often.
• Will have to work weekends, nights and/or holidays.

Responsibilities

• Welcome guest in a friendly, prompt and professional manner.
• Answer phones in a prompt and courteous manner.
• Register guests, issue room keys, provide information on hotel services and room locations.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash/credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Book routinely guest reservations for individuals/groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes.
• Promote Teamwork and quality service through daily communications with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests etc.

Benefits

• 401K
• wellness and sick time
• uniform
• great room discount
• superb training

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees