2nd Shift CSR

Vertical Cold Storage LLC • Indianapolis, IN

82d

About The Position

Vertical Cold Storage is looking for an experienced customer service professional to join our team as a Customer Service Representative. We are a leader in our industry and an employer of choice, offering a competitive wage and a comprehensive benefits package that includes health and welfare benefits, 401k match, PTO, referral bonus, and more.

Requirements

• High school diploma or its equivalent
• 2-3 years customer service or warehouse office experience
• Prior warehouse/distribution experience preferred
• Strong computer skills in Word, Excel, Outlook
• Attention to detail
• Problem solving abilities
• Excellent communication skills with the ability to read and write English

Nice To Haves

• Prior warehouse/distribution experience preferred

Responsibilities

• Act as liaison between the warehouse and the customer, maintaining excellent working relationships by responding to inquiries, processing orders, and handling complaints promptly and courteously.
• Check drivers in/out and assign doors in coordination with dock operations, notifying the warehouse of arrivals and scheduling.
• Ensure receipts for products are accurately entered in the system following established processes and customer instructions.
• Finalize receipts to confirm counts match or discrepancies are verified and documented, ensuring products are accurately located in the system.
• Validate orders are accurately entered in accordance with established processes and customer instructions, effectively communicating with warehouse staff and affected personnel.
• Ensure products are allocated to orders per customer instructions and have been properly processed and shipped from the WMS system.
• Follow procedures to ensure customers are accurately billed for services in a timely manner based on established tariff rates and any negotiated rates.
• Resolve problems by clarifying issues, selecting and explaining the best solutions, expediting corrections or adjustments, and following up to ensure resolution.
• Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or established procedures.
• Operate a multiple phone line system ensuring expedient and courteous responses.
• Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
• Maintain a safe working environment by following safety rules and regulations.
• Support assigned duties of management to assist in the business of the facility.

Benefits

• Health and welfare benefits
• 401k match
• PTO
• Referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees