2nd Shift Concierge

Resort Lifestyle Communities•Naples, FL

1d•Onsite

About The Position

As the 2nd Shift Concierge, you’ll be the welcoming face of our community, the first to greet residents, families, and guests, and the first to answer the phone. This role is dynamic and hands-on; while you’ll serve as the point of contact at the front desk, you’ll also be on your feet providing support wherever is needed.

Requirements

At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely.
Able to work Thursday-Monday 3:00pm to 11:30pm.
High school diploma or equivalent (GED).
Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
Previous customer service experience, professional appearance, excellent communication and interpersonal skills.
Adaptable and flexible to shifting priorities; willing to assist in various areas.
Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
Ability to communicate effectively in English with residents, guests, and staff.
Must meet local alcohol service requirements and obtain food handler permits within two (2) weeks of hire.

Nice To Haves

Knowledge of the local community, preferred.
Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).

Responsibilities

Create a positive first impression by performing valet parking services for residents and visitors.
Deliver outstanding customer service by greeting residents, families, and visitors, answering calls, and anticipating the needs of residents, guests, and vendors.
Respond promptly to emergencies, monitor resident call systems, and contact emergency services when necessary.
Oversee building safety systems, including fire alarms; follow emergency procedures and assist residents during fires or severe weather.
Handle administrative tasks such as scheduling transportation, maintaining accurate records, coordinating guest suite reservations, and ensuring suites meet RLC standards.
Support community operations by assisting with room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
Maintain cleanliness in common areas and ensure building security by locking and unlocking exterior doors at designated times.
Welcome new residents and guide them through the orientation process for a smooth transition into the community.
Manage office supplies, resident documents, and menus; perform clerical duties as assigned.