2nd Shift Call Center Specialist

Corpay • Wichita, KS

376d

About The Position

Corpay is seeking a Call Center Specialist for its CLC Lodging division in Wichita, KS. This role involves managing hotel reservation requests, making reservations on behalf of clients, and ensuring accurate information entry into the reservation system. The Specialist will troubleshoot issues over the phone and is expected to work efficiently in a fast-paced environment, reporting directly to the TSC Manager and collaborating with team leads.

Requirements

• Excellent written and oral communication skills
• 1+ years of experience in the hospitality or retail industries preferred
• Extremely detail-oriented
• Demonstrating ability to work in a team environment
• Demonstrating knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
• Ability to work in fast-paced, changing environments
• Demonstrating a high degree of initiative, responsibility, punctuality, persistence and ownership
• Must be available for flexible scheduling

Responsibilities

• Receiving 80-100 inbound calls daily to meet 40-60 booked reservation goal
• Booking client requested hotel reservations with the hotel representative
• Reporting reservation confirmation information into the system
• Communicating issues effectively and professionally with all CLC Clients and Departments
• Utilizing proper grammar and appropriate speech to note client needs and issues
• Enhancing the reputation of FLEETCOR by providing an unexpected level of service to all clients
• Managing one's inbound and outbound call time to maximize availability to take a call
• Beginning and completing assigned duties on time
• Performing other duties as needed or assigned

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: No Education Listed
• Number of Employees: 1-10 employees