2nd Lien Recovery Consultant (On-Site)

Newrez LLC•Tempe, AZ

19d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The 2nd Lien Recovery Consultant is responsible for locating and contacting homeowners across the country to collect on charged off unsecured and secured mortgage debt.

Requirements

High school diploma or equivalent, required.
2-4 years’ experience within collections and loss mitigation.
Familiarity with tracking databases and the maneuvering around the Internet
Familiarity with loan terminology, rights, and processes
Excellent work ethic, high productivity, and acute attention to detail
Strong numeric aptitude, problem solving and analytical skills.
Persuasive and professional communication skills
Must have a very strong work ethic.

Responsibilities

Negotiate repayments on defaulted mortgage debt.
Re-establish and maintain communication with customers to minimize company loss.
Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and constantly representing the Company in a professional manner.
Contact borrowers to cure delinquency, set up payment arrangements.
Identify and recommend optimal workout strategies, as necessary.
Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
Ensure all calls and loss mitigation efforts are compliant with company policies and procedures.
Use manual and dialer strategies to contact delinquent homeowners.
Address any homeowner question or concern.
Handle escalated files appropriately by providing and articulate and complete response.
Contact homeowners to cure delinquency, this can be a blend of manual and automated calling strategies.
Must be able to communicate effectively through verbal and written communication.
Review and maintain their personal negotiating worklist.
Knowledgeable in different systems, LMS and DA Tool Contribute to the progress of the department by understanding.
Analyze and underwrite the borrower’s income through review of documents which include, but are not limited to, financial statements, tax returns, credit reports to determine and recommend the most feasible and appropriate solution for the homeowner.
Willing to work overtime as needed.
Use the delegated authority tool and work with client matrices regarding workout strategies.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions