25-6035: Continual Improvement (CSI) Manager - DC Metro

Navitas • Washington, DC

97d

About The Position

The Continual Improvement (CSI) Manager is responsible for leading process improvement initiatives across IT services, ensuring efficiency, effectiveness, and alignment with organizational and customer objectives. This role emphasizes applying ITIL and Lean Six Sigma methodologies to baseline, track, and measure improvements while embedding user-centered design principles into service management.

Requirements

• Lean Six Sigma Green Belt Certification
• Experience driving process improvements, baselining, and tracking service improvements, including reporting efficiencies
• ITIL Certification

Nice To Haves

• Lean Six Sigma Black Belt or Master Black Belt.
• Experience managing established service levels and developing new service levels on a contract with a large Government agency.

Responsibilities

• Drive continual service and process improvements across programs in alignment with ITIL CSI practices.
• Establish baselines, track progress, and report on improvements and gained efficiencies.
• Apply Lean Six Sigma methodologies to improve operational performance.
• Collaborate with stakeholders to identify improvement opportunities and implement structured solutions.
• Ensure compliance with RFQ requirements and deliver measurable value to customers.
• Support integration of user-centered/human-centered design principles into improvement initiatives.
• Develop metrics and dashboards to quantify service performance improvements.

What This Job Offers