25-6032: Deputy Program & Organizational Change Manager - DC Metro

Navitas • Washington, DC

93d

About The Position

The Deputy Program & Organizational Change Manager (DPM/OCM) provides leadership, oversight, and change management expertise across IT services and federal programs. This role is responsible for managing service delivery, ensuring continual service improvements, and acting as a change agent to track and implement program-level KPIs. The DPM/OCM will also provide supervision and mentorship for program staff, ensuring operational excellence and compliance with federal requirements.

Requirements

• Active PMI Project Management Professional (PMP) or PMI Program Management Professional (PgMP) Certification (must be current and maintained throughout the program).
• Proven experience as a Deputy Program Manager (DPM) or multiple service line manager in IT services with continual service improvements.
• Experience acting as a program-level change agent using KPIs to track organizational change.
• ITIL Certification
• Must obtain at least one certification from IAM Level I or IAT Level I (CompTIA A+, CompTIA Network+, SSCP, CAP, GISF, GSLC, CompTIA Security+)

Nice To Haves

• Experience managing as a DPM or multiple service line manager on a Federal TO/contract providing IT services and continual service improvements.
• Experience supervising 50–200 staff across diverse labor categories and skills on projects/programs of similar size and scope.
• Experience managing Federal TO/contract programs on hybrid FFP and T&M basis services.
• Relevant educational degree (e.g., IT, Business, or related field).

Responsibilities

• Manage IT services delivery and continual service improvements
• Serve as a program-level change agent, leveraging KPIs to monitor and track organizational improvements.
• Collaborate with stakeholders to design and implement change management strategies across programs.
• Supervise and support large, diverse teams (50–200 staff) across multiple labor categories and skill sets.
• Ensure compliance with Federal TO/contract requirements, including hybrid FFP and T&M services.
• Drive risk mitigation, resource planning, and performance reporting for program success.
• Support ITIL processes and oversee continual service improvement initiatives.
• Provide leadership and guidance to ensure programs meet or exceed customer expectations.

What This Job Offers