25-2159: Tier 2 Network Engineer - Albany, NY

Advisors Asset Management-posted 8 months ago

Full-time • Mid Level

Albany, NY

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

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The Tier 2 Network Support Analyst is responsible for providing advanced troubleshooting and support for network systems. This role requires extensive knowledge of network transmission principles, customer applications, and solid troubleshooting techniques. The analyst will work closely with the IT Service Center to resolve issues and ensure customer satisfaction.

Gather and maintain detailed knowledge of the customer's organization and operations to accurately determine data communication needs.
Utilize existing and new monitoring systems (e.g., Paessler PRTG, Cisco Prime) to monitor various network environments effectively.
Diagnose and resolve complex network issues using tools such as Wireshark and tcpdump, ensuring minimal disruption to services.
Keep detailed records of work activities, including troubleshooting steps, resolutions, and customer interactions.
Interpret and analyze network practices, diagrams, specifications, drawings, and service orders.
Be on-call for emergencies and assist in disaster recovery efforts for network components as needed.
Ensure timely resolution of trouble and request tickets received from the IT Service Center, maintaining high levels of customer satisfaction.
Work with other IT staff to provide support for various network-related projects and initiatives.

Bachelor's Degree (BS/BA) in a related technical or business field, or equivalent professional experience.
Minimum of 3 years of experience in designing, implementing, and supporting Cisco network devices.
Experience supporting dedicated WAN networks using MPLS/VPLS/VPN connections.
Experience managing and troubleshooting Palo Alto firewalls.
General network troubleshooting and assisting end users with network-related requests.
Strong knowledge of network protocols, including TCP/IP, SNMP, OSPF, BGP, VPLS, and VRF.
Experience with network monitoring tools (e.g., PRTG, Cacti) and performance analysis tools (e.g., Splunk).
Excellent oral and written communication skills for effective interaction with customers and team members.
Must possess reliable transportation for travel within New York State, including evenings and weekends as required.

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25-2159: Tier 2 Network Engineer - Albany, NY

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