2026 Summer UX Research Internship

Blue Shield of California • Woodland Hills, CA

4d • $25 - $30

About The Position

Your Role The Information Technology team oversees our data & analytics, strategic planning & performance, IT infrastructure services, IT shared services, IT applications, and information security functions and responsibilities at Blue Shield. IT is a business partner that provides delivery excellence and leverages technology advancement to ensure Blue Shield is an information-led organization, in a secure, connected healthcare ecosystem. The UX Research Intern will report to the Director of UX Research & Product Design. In this role you will gain hands-on experience across the full UX/UI design process by conducting research to gain insight into user needs and behaviors, and translating research findings into meaningful product insights, personas, journey maps or digital mockups to help simplify complex healthcare tools and processes. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. Responsibilities Your Work In this role, you will: Utilize a wide range of skillsets across the User Experience design spectrum – from user research to data analysis, to storytelling through UX deliverables such as personas, user journey maps, etc. Assist in the development and execution of user studies -- interviews, surveys, usability studies, PURE Assessments, etc. Tackle complex and often opaque problems and help establish a process for solving them Be part of a team to develop deliverables and achieve goals together Learn how to create presentation reports to senior leadership. Work to amplify the voice of our users Mature and expand your skillsets with the mentorship and guidance of Sr. Designers and in collaboration with the Health Innovation Technology team Qualifications Your Knowledge and Experience Currently pursuing a bachelor’s or master’s degree with an emphasis on User Experience Design, Human-Computer Interaction or relevant degree, OR a current or recent graduate of a UX focused bootcamp or certification program Requires at least 1 year of related professional experience, project, or coursework Must reside in the state of California Experience providing user research support, preferred Experience with Figma or UserZoom, a plus Experience in UI and Visual design, a plus Pay $25.00 per hour for Undergraduate $30.00 per hour for Graduate About Our Internships Our paid internship program is thoughtfully curated to provide students experience and exposure to the health professional industry. Interns will be given the opportunity to get hands-on experience with real work projects, build meaningful relationship and connections within the organization, and experience our mission and enterprise goals through our program curriculum centered on our leadership model (Personal, People, Thought, and Results Leadership). To see more about our internship program, check out this video. Our Summer 2026 Internship is June 8th or June 15th through August 14th, 2026. Application Process and Timeline: Now: Actively accepting applications February: If you meet the requirements, you will receive an invitation to complete Pre-Recorded Video Interview February-April: 2nd round interviews & offers extended As an intern at Blue Shield of California, you will: Participate in impactful projects during a 10-week internship program Undertake a 10-week curriculum designed to familiarize interns with BSC, leadership development, exposure to the healthcare industry, and more Be invited to participate in BSC employee events and networking opportunities such as Employee Resource Groups, employee volunteer activities, and more

Requirements

• Currently pursuing a bachelor’s or master’s degree with an emphasis on User Experience Design, Human-Computer Interaction or relevant degree, OR a current or recent graduate of a UX focused bootcamp or certification program
• Requires at least 1 year of related professional experience, project, or coursework
• Must reside in the state of California

Nice To Haves

• Experience providing user research support, preferred
• Experience with Figma or UserZoom, a plus
• Experience in UI and Visual design, a plus

Responsibilities

• Utilize a wide range of skillsets across the User Experience design spectrum – from user research to data analysis, to storytelling through UX deliverables such as personas, user journey maps, etc.
• Assist in the development and execution of user studies -- interviews, surveys, usability studies, PURE Assessments, etc.
• Tackle complex and often opaque problems and help establish a process for solving them
• Be part of a team to develop deliverables and achieve goals together
• Learn how to create presentation reports to senior leadership.
• Work to amplify the voice of our users
• Mature and expand your skillsets with the mentorship and guidance of Sr. Designers and in collaboration with the Health Innovation Technology team

What This Job Offers

• Career Level: Intern