2026 Summer Internship - Back Office Operations & Process Improvement Intern

Best Egg • Wilmington, DE

1d • $24 - $24 • Remote

About The Position

Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.
We offer top-tier benefits and growth opportunities in a culture built on our core values:

Put People First – We foster an inclusive, flexible, and fun workplace.
Create Clarity – Open communication drives trust and results.
Get Things Done – We focus, prioritize, and deliver with excellence.
Deliver with Heart – We lead with kindness, humility, and strong teamwork.
Listen to Our Customers – Their needs drive our innovation.
Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella.
We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you.

We’re proud to be an equal opportunity employer committed to building a diverse, inclusive team.

This role focuses on improving how the back office operates at scale. The intern will help document, analyze, and enhance operational processes while working directly with stakeholders to validate workflows and support testing efforts.
This is a hands-on role designed for someone who likes structure, problem-solving, and turning ambiguity into clear, repeatable processes.

Requirements

• Currently pursuing a bachelor’s degree in Business, Operations, Information Systems, or related field
• Strong analytical and problem-solving skills
• Ability to break down complex processes into structured steps
• Strong written communication skills, especially in documentation
• Comfortable facilitating discussions with stakeholders to gather information
• Detail-oriented with a focus on accuracy and clarity
• Able to manage multiple tasks and deadlines effectively

Nice To Haves

• Experience with process mapping tools (Visio, Lucidchart, Miro, etc.)
• Exposure to testing methodologies or QA concepts
• Interest in operations, process improvement, or continuous improvement disciplines (Lean, Six Sigma, etc.)

Responsibilities

• Document existing back-office processes across key operational functions
• Partner with stakeholders to gather requirements and validate workflows
• Build detailed process maps and flow diagrams (current and future state)
• Identify inefficiencies, redundancies, or control gaps within processes
• Support development of standardized operating procedures (SOPs)
• Assist in building and executing test plans for process or system changes
• Coordinate working sessions with stakeholders to refine requirements and validate outputs
• Track feedback, revisions, and approvals across documentation and testing efforts
• Help ensure processes are clearly defined, scalable, and audit-ready

Benefits

• Pre-tax and post-tax retirement savings plans with a competitive company matching program
• Generous paid time-off plans including vacation, personal/sick time, paid short-- term and long-term disability leaves, paid parental leave, and paid company holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
• Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
• Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!

What This Job Offers

• Career Level: Intern