2026 Summer Intern - Customer Care and Aftersales Warehouse Operations

General Motors • Hudson, WI

105d

About The Position

This 12-week Operations internship will be based in a GM Automotive Parts warehouse and drives the operational efforts of GM’s Customer Care and Aftersales organization. The position supervises a team of union-represented operations employees, or a departmental function in a warehouse processing center or distribution center. The Supervisor is responsible for overseeing the department workforce to ensure accurate and timely parts shipments to customers. With direct guidance from the General Supervisor, you will motivate hourly operations employees and business partners through effective communication, training, coaching, development, recognition, and supervision. You will demonstrate expertise of the processes your team is required to perform and ensure your team members are effectively performing job responsibilities utilizing standardized methods.

Requirements

• Pursuit of a Bachelor’s Degree in Business, Operations, or related degree from an accredited college or university.
• Must be graduating between Spring 2027- Spring 2028.
• Able to work full time, 40 hours per week.

Nice To Haves

• Demonstrated leadership in field of study, extracurricular activities and/or service organizations.
• Willingness to work in a fast-paced operations and shift-centric environment that involves standing, walking, and lifting.
• Outstanding interpersonal and relationship skills to effectively collaborate across varying levels of the organization.
• Can work independently and with a team.
• Strong oral and written communication skills.
• Proven analytical problem-solving ability.
• High level of integrity, ability to deal with ambiguity, takes initiative/self-directed.
• Evidence of strong character with honesty, accountability and trust.
• Consistently demonstrates customer-centric, innovative problem-solving skills.
• Partnership and teamwork skills and ability to learn from and share knowledge with co-workers.

Responsibilities

• Provide instructions to direct reports on course of action and serves as a resource for them on standardized work, quality standards and processes within the area, as well as relevant company policies and procedures.
• Addresses and resolves any issues faced by team members, proactively mitigates conflicts to prevent escalation, and assigns tasks while closely monitoring progress at regular intervals.
• Proactively anticipates needs of the areas managed, by consistently training and rotating team members to ensure that there is no disruption in the execution of work.
• Identifies opportunities for improvement using tools such as layered audits.
• Achieves Safety, People, Quality, Responsiveness, and Cost key performance indicators.
• Cultivates, implements, and enforces a safety culture grounded in workplace safety rules & policies.
• Implements GMS and lean principles.
• Models GM’s cultural behaviors & demonstrates the highest level of integrity at all times.
• Effectively communicates and maintains good working relationships with employees, union representatives, and management team.
• Evaluates team performance, and promotes continuous improvement.
• Achieves quality standards by communicating goals and identifying resourceful ways to solve problems.
• Understands and consistently administers collective bargaining agreements and company policies.
• Completes administrative tasks such as timekeeping and maintenance of departmental records/reports.
• Proposes new initiatives and leads the delivery of solutions, driving cross team efforts.
• Recommends opportunities for process improvement to leadership & proactively anticipates needs within own area.
• Collaborates effectively with more senior members of the team, seeking guidance and absorbing knowledge to address and solve issues.

Benefits

• Paid US GM Holidays.
• GM Family First Vehicle Discount Program.
• Result-based potential for growth within GM.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees