2026 New York Life Direct Summer Internship Program - Insurance Operations
About The Position
Shape your future with a dynamic internship experience at New York Life. Your internship journey is designed to challenge you through hands-on work experience that will equip you with valuable skills you can use anywhere. You will build your network through collaboration and connection with talented interns and experienced employees through team-building activities, mentorship programs, and fun social events. By the end of your internship, you'll be equipped with new skills and a network that will propel you forward in your career journey. Role Overview: New York Life Direct is the industry leader in direct-to-consumer life insurance, delivering streamlined coverage directly to individuals while bypassing traditional agent models. Insurance Operations for NYL Direct is based in Tampa, FL and includes the Direct Call Center, Claims Operations, Policy Administration, and Underwriting Operations. Our team of 300+ employees supports more than two million direct-to-consumer policy owners. Our mission is simple and powerful: “Do the right thing for all customers, every day.” Beginning in June and ending in August, this 10-week summer internship program provides hands-on exposure to the Strategy & Support organization within Insurance Operations. This team supports all production areas through training and procedures, quality assurance, reporting, fraud prevention, customer insights, project management, and strategic planning.This hybrid role includes in-office collaboration in our Tampa office (Tuesday–Thursday) and offers meaningful interaction with senior leaders, cross-functional partners, and fellow interns.
Requirements
- Strong analytical and problem-solving skills
- Excellent written, verbal, and presentation communication skills
- Ability to translate data and insights into clear, actionable recommendations
- Comfort working with data, metrics, and reporting tools
- Ability to collaborate effectively in a team-oriented environment
- Curiosity, initiative, and a continuous improvement mindset
- Interest in operations, strategy, project management, and customer experience
- Rising Junior or Senior pursuing an undergraduate degree in Business, Operations, Analytics, Management, or a related field at an accredited 4-year college or university
- Demonstrated leadership or meaningful involvement in campus or community activities
- To be eligible for this program, you must be authorized to work in the U.S.
- We do not offer employment-based immigration sponsorship for this program.
- This program is not available to individuals working under OPT or CPT.
Responsibilities
- Assist with project planning, tracking, and execution of ongoing operational initiatives
- Conduct research and analyze workflows, process data, and performance metrics to identify improvement opportunities
- Support strategic initiatives aligned with organizational goals, including digital transformation and customer service optimization
- Contribute to strategy and planning efforts across Insurance Operations
- Develop presentations, summaries, and stakeholder updates using PowerPoint and Generative AI tools (e.g., ChatGPT, Copilot)
- Leverage emerging technologies, including Generative AI, to enhance efficiency in data analysis, process documentation, and strategic deliverables
- Utilize analytical and reporting tools such as Excel (pivot tables, charts, data modeling) and visualization platforms (e.g., MicroStrategy, Tableau)
- Participate in professional development workshops, networking events, and fireside chats with senior leaders
- Collaborate with fellow interns and team members on case studies, special projects, and a final presentation
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What This Job Offers
Career Level
Intern
Number of Employees
5,001-10,000 employees
