2026 Internship - Technical Support

Johns Hopkins Applied Physics Laboratory • Laurel, MD

5h • $23 - $48

About The Position

Do you desire to be part of a hardworking IT support team that is passionate about helping people solve IT problems?
Are you keenly interested in technology and looking for an environment that offers training, coaching and mentoring opportunities for career growth?
If you’re pursuing a degree in Computer Science or other computer-related field and want to gain experience in IT, we’d love to have you join our team!
We are seeking an intern to help us support the information technology needs of the nation's leading university affiliated research center. You will be working with engineers, scientists and business professionals that are addressing critical challenges of our nation. We have ranked as one of Computerworld 's Top Places to Work in IT for the last seven years and are wanting to add bright, dedicated hardworking interns to our team.
As a member of our team...
Your primary responsibility will be to provide onsite and remote support services to Lab customers with IT issues to include delivery and system setup, computer imaging, computer and peripheral installation and repair, software installs and iOS setups/troubleshooting.
You will resolve IT problems submitted via phone, email, chat and the ticketing system.
You will perform system quality assurance and testing.
You will perform other duties as assigned.

Requirements

• Are pursing a Bachelor's or Master's degree in Computer Science or other IT-related field.
• Have a passion for IT and helping others solve challenging computer issues.
• Have a minimum 3.0 GPA on a 4.0 scale.
• Are familiar with troubleshooting IT software and hardware.
• Are familiar with Windows OS and Microsoft Office products.
• Possess a positive attitude with excellent written and verbal communication skills.
• Have the ability to work in a team environment as well as independently.
• Are highly motivated and have strong customer service skills.
• Have the ability to lift up to 40 lbs.
• Are able to obtain a Secret security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

Nice To Haves

• Have experience troubleshooting Windows and Mac computer hardware and software.
• Are familiar with Linux OS, printer troubleshooting and scripting.
• Have IT certifications (e.g., A+, Sec+, Network+)

Responsibilities

• Provide onsite and remote support services to Lab customers with IT issues to include delivery and system setup, computer imaging, computer and peripheral installation and repair, software installs and iOS setups/troubleshooting.
• Resolve IT problems submitted via phone, email, chat and the ticketing system.
• Perform system quality assurance and testing.
• Perform other duties as assigned.

Benefits

• We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.
• Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance.

What This Job Offers

• Career Level: Intern