As a Summer Analyst at RBC Capital Markets, you’ll dive headfirst into the exciting world of technology in finance. You’ll join our experienced professionals and work on key projects that advance our technology strategy. Our department fosters an innovative and collaborative environment where you’ll have the opportunity to learn and grow. You’ll be part of a project team, receiving guidance and support from our lead technicians and technologists. You’ll help support, troubleshoot, and when necessary, implement cutting-edge tools and services. You’ll also have dedicated sessions with senior managers to deepen your understanding of how technology supports our internal clients and get hands-on experience with the technologies and services we use. You’ll be immersed in problem-solving challenges that require you to analyze incidents assigned through the ServiceNow platform. You’ll spot trends, interact with various groups to identify root causes, and suggest, develop, and implement solutions that impact hundreds or even thousands of users worldwide. You’ll work on problem management and other tasks through your ServiceNow dashboard. In simpler terms, you’ll be our tech detective, solving mysteries, finding solutions, and making a real difference for our users around the globe. It’s a role that combines technical skills, creativity, and people skills, and it’s all about making technology work for everyone at RBC Capital Markets. We can’t wait for you to join us on this exciting journey!