2025 Summer Internship Program - BTS Customer Engagement Intern

Federal Reserve Bank • Atlanta, GA

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About The Position

The BTS Customer Engagement Intern at the Federal Reserve Bank of Atlanta is a summer internship program designed for students currently enrolled in a Bachelor or Graduate degree program. The intern will leverage customer experience and user experience knowledge to collaborate with stakeholders in creating customer-centered solutions. This role involves working on proof of concepts, conducting user interviews, usability testing, and applying UX/CX principles to enhance products and services. The internship provides an opportunity to gain hands-on experience in a dynamic hybrid workplace environment.

Requirements

• Currently enrolled at an accredited college or university in a Bachelor or Graduate degree program.
• Minimum cumulative GPA above 3.0 in an academically rigorous curriculum.
• Commitment to working a 40-hour work week for 10-12 weeks during the summer.

Nice To Haves

• Majors in User Experience/User Interface (UX/UI), Computer Science, Psychology, Industrial Psychology, or Human Computer Interaction.

Responsibilities

• Leverage customer experience and user experience knowledge to define, plan, and create customer-centered solutions.
• Work on proof of concepts with BTS to understand the Voice of the Customer (VoC) and make recommendations based on data.
• Conduct user interviews, usability testing, and heuristic reviews.
• Apply principles of UX/CX for the creation of products, services, and processes for technology projects.
• Collaborate closely with the customer engagement team to ensure a valued customer experience.

Benefits

• Professional development opportunities
• Networking
• MARTA passes provided
• Free LinkedIn Learning access
• Free access to FedFuel career development tool
• Café and dining options on-site
• Dress for your day
• Flexible hours
• Access to on-site fitness center

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Monetary Authorities-Central Bank
• Education Level: Bachelor's degree