About The Position

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. We are looking for Ambitious, Confident and Enthusiastic Interns to join our DHL Operations Team in Boston this Summer! Interns will have the opportunity to work on strategic projects that focus on the reduction of on-road undeliverable shipments and will collaborate with various teams to maintain an organized, motivated, and safe workplace. The internship will culminate in a capstone presentation of data collected, lessons learned, and recommendations.

Requirements

  • Pursuing a Bachelor's Degree
  • Rising Senior with a graduation date in 2025 or Spring 2026
  • Strong teamwork skills
  • Leadership mindset
  • Project management skills
  • Ability to analyze/collect data and formulate logical conclusions
  • Drive reporting efforts surrounding identified key performance indicators
  • Comfortable receiving and implementing feedback
  • Able to lift packages of up to 50lbs on a regular basis
  • Self-starter

Responsibilities

  • Strategic reduction of on-road undeliverable shipments
  • Collaboration between couriers, leadership, Service Quality manager and others
  • Interface cross functionally with couriers, station leadership, and service quality manager
  • Leverage academic training to mine historical data
  • Conduct data collection and root cause analysis
  • Perform financial impact analysis
  • Analyze customer impact
  • Structure a quantifiable improvement plan
  • Communicate expectations to station management teams
  • Prepare PowerPoint presentation for capstone project

Benefits

  • Competitive compensation packages
  • Range of programs, services, and benefits that enhance personal lives
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