2025-Material Handling Parts Support Specialist

WMH • Montgomery, AL

128d

About The Position

Get Hands-On with High-Impact Parts Solutions – Become our newest Parts Specialist Today! At WMH, we don’t just offer jobs—we build unstoppable careers. With over 35 years of industry excellence, we’ve grown into the Southeast’s fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL—and we’re just getting started. We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career. As a Parts Product Support Specialist, you’ll be the go-to expert ensuring customers get the right parts, right on time. Your role is mission-critical—managing inventory, advising on part selection, and optimizing sourcing & distribution to keep operations running at peak performance. If you thrive in a fast-paced environment where precision, problem-solving, and supply chain expertise make a real impact, this is the role for you!

Requirements

• High School Diploma or GED required.
• 3-5 years in parts support or service within the material handling or forklift industry.
• Deep understanding of forklift systems (electrical, hydraulic, and mechanical), with strong diagnostic and troubleshooting skills.
• Proven ability to deliver outstanding service, build relationships, and communicate effectively with customers and internal teams.
• Strong critical thinking and analytical skills to assess issues, adapt to challenges, and implement effective solutions.
• Ability to manage multiple parts tasks, prioritize effectively, and maintain efficiency under pressure.
• Works well with technicians, service specialists, sales teams, and vendors to ensure seamless operations.
• Proficient in ERP software, IMS systems, diagnostic tools, Microsoft 365 Suite and advanced Excel skills preferred.
• Self-motivated, results-oriented, and fueled by passion for excellence.
• Attention to detail to ensure accuracy and efficiency in every task.
• Exceptional verbal and written communication skills.

Nice To Haves

• Experience in heavy equipment, agriculture, or automotive parts is a plus.
• Leadership & Coaching skills to guide, mentor, and elevate those around you.

Responsibilities

• Provide exceptional customer support, ensuring clients receive the right parts at the right time.
• Accurately process parts inquiries, orders, and returns, delivering top-tier service with efficiency.
• Assist customers in identifying optimal parts solutions, ensuring compatibility and performance.
• Build and maintain strong customer relationships, fostering trust and long-term loyalty.
• Coordinate and fulfill daily parts orders & drop shipments, ensuring seamless logistics.
• Maintain real-time inventory accuracy, tracking stock levels and minimizing shortages.
• Conduct cycle counts & inventory reconciliations, resolving discrepancies proactively.
• Optimize parts storage & retrieval processes, ensuring efficiency and easy access.
• Process purchase orders, invoices, and shipping documentation, ensuring compliance and accuracy.
• Support vendor & supplier coordination to streamline parts procurement & pricing strategies.
• Assist in the management of fleet parts & service-related inventory needs, keeping operations running smoothly.
• Utilize ERP & inventory management systems to update records and maintain accurate reporting.
• Manage parts receiving, stocking, and distribution, ensuring a well-organized and efficient warehouse.
• Operate forklifts & material handling equipment to safely load, unload, and transport parts.
• Ensure a safe, clean, and organized work environment, adhering to all company safety standards.
• Stay updated on industry trends, new products, and emerging technologies, enhancing expertise.
• Identify opportunities to improve inventory processes, efficiency, and cost-effectiveness.
• Work collaboratively with service, sales, and logistics teams to optimize workflow and customer satisfaction.

Benefits

• Premium Health Coverage – top-tier medical, dental, and vision insurance.
• Exclusive Training & Career Growth – gain cutting-edge technical skills through in-house training programs.
• Competitive Pay + Performance Opportunities – strong compensation package with potential for incentives & bonuses.
• Paid Time Off & Holidays – generous PTO & paid holidays.
• Cell Phone Allowance – monthly phone allowance for business needs.
• Retirement & Profit Sharing – 401(k) plan & profit-sharing benefits.
• Work-Life Balance – flexible schedules.
• Collaborative & Inclusive Team – work with driven, like-minded professionals.
• Ongoing Professional Development – mentorship, leadership programs, and skill-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED