2024-2025 Technology Support Specialist

Academy Independent School District • Little River Academy, TX

352d

About The Position

The Technology Support Specialist is responsible for performing on-site technical work to install and maintain computer equipment and software applications throughout the district. This role serves as campus-based support in instructional technology and assists in creating an environment conducive to 21st-century learners. The specialist will support professional development opportunities for teachers and staff regarding the effective use of digital resources and activities to enhance student achievement.

Requirements

• Bachelor's Degree required.
• Clear and valid driver's license.
• Strong customer service skills.
• Ability to be approachable and encouraging to all staff members.
• Ability to utilize instructional strategies that connect the curriculum to the learner.
• Demonstrated ability to work well with students, staff, and parents in a professional manner.
• Ability to be flexible and adapt as needed within different learning environments.
• Knowledge of computer workstation setup.
• Knowledge of computer hardware and software applications.
• Ability to install, maintain, and repair desktops, laptops, and local peripherals.
• Ability to diagnose problems and perform repairs.
• Broad knowledge of common public school software and programs used in the classroom.
• Knowledge of cybersecurity protocols and school safety & security procedures.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Install, configure, and service desktop systems, laptop systems, document cameras, and projectors.
• Install, configure, and service Operating System software.
• Install, configure, and service the district's applications software.
• Relocate computer hardware, peripherals, and equipment as needed.
• Respond to work order requests in a timely manner and maintain accurate records of time and materials required to perform repairs and service.
• Provide excellent customer service with follow-up/follow through communication.
• Perform quality assurance checks on inventory of campus technology equipment.
• Assist in satisfying state/national technology initiatives (STAAR/EOC, TELPAS, MAP, etc.).
• Assist staff and users with logins, passwords, and username issues.
• Display professional integrity and confidentiality.
• Provide support to the school technology assistants and teachers.
• Develop and review instructional technology practices.
• Assist with state/local online testing.
• Effectively use and provide support for district-issued devices.
• Facilitate or conduct technology-focused professional learning for campus staff.
• Research use of upcoming new technologies in instructional settings.
• Follow up with teachers and staff who have questions from professional development trainings.
• Oversee assigned projects and/or program components to ensure compliance.
• Promote a positive team effort within the department and district.
• Attend district staff development training, Instructional Technology training, District Technology meetings as well as outside local/state trainings/conferences.
• Model instructional strategies for teachers on effective use of technology in the classroom.
• Perform quality assurance checks on inventory of campus technology equipment.
• Maintain accurate updated records of preventive maintenance for computers and peripherals such as laptops, document cameras, and projectors.
• Operate tools and equipment according to prescribed safety procedures.
• Follow established safety procedures and techniques to perform job duties, including lifting, climbing, and carrying.
• Comply with incident management policies and procedures.
• Respond to after-hours emergencies as needed.
• Perform all other tasks and duties as assigned.
• Comply with policies established by federal and state law, State Board of Education, and local board policies.
• Comply with all district and campus routines and regulations.

Benefits

• AISD Current Compensation Plan

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree
• Number of Employees: 1-10 employees