1st Tier Help Desk Specialist

Huff Powell & Bailey•Atlanta, GA

5d•Onsite

About The Position

Huff Powell Bailey is widely considered the best medical malpractice defense law firm in Georgia, North Carolina, and South Carolina. Not only are our employees smart and dedicated, providing top notch services to our clients, they love working here. We’re seeking a full-time 1st Tier Help Desk Specialist to work on-site in our Midtown Atlanta office as the first point of contact for end-users experiencing technical issues. The specialist will troubleshoot hardware and software issues, assist with system setups, escalate complex problems as needed, and document all support activities in the ticketing system. Are you the problem-solving go-getter with at least 1 year of help desk / technical support experience we need?

Requirements

Strong knowledge of the Windows operating system, as well as common software applications, e.g. MS Office, Adobe, Zoom, etc.
Ability to learn new software quickly, background in legal software is a plus
Basic understanding of networking concepts and troubleshooting techniques
Excellent communication and customer service skills
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
High school diploma or G.E.D.
At least 1 year of experience in a help desk or technical support role
Use arms, hands and fingers to perform daily tasks
Ability to see and hear well (naturally or with correction)
Sitting for extended periods of time in an office environment
Must be able to lift and carry computer equipment as needed, up to 20 lbs.
Able to work in a constant state of alertness in a safe manor