1st Shift-Production Support Specialist

Shoptikal, LLC • De Pere, WI

96d • $18

About The Position

Shopko Optical is seeking Production Specialists to join our team at our manufacturing facility in De Pere, Wisconsin. This position involves providing supplies such as frames and lenses to the production lab for the fabrication of eyeglasses for the stores. The role requires partnering with the team to execute lab inventory processes, placing orders with vendors to ensure adequate levels of supplies for daily operations, and answering any questions while providing status updates to the production team and stores.

Requirements

• High School Graduate or equivalent preferred
• Optical experience a plus, but not required
• Excellent customer service skills
• Strong written and oral communication skills
• Interpersonal skills
• Computer skills (Microsoft Office, Outlook, data entry, etc.)
• Ability to problem solve in a professional manner and timely fashion
• Analytical and decision-making skills
• Self-motivated and detail oriented
• Ability to multi-task and prioritize

Responsibilities

• Process merchandise and supply orders by accurately sorting and pulling supplies (frames, lenses, etc.) for fabrication of eyeglasses for the stores
• Order appropriate stock to maintain the right inventory levels and coordinate inventory procedures as directed
• Receive inbound shipments accurately and place in proper location in the Optical Lab and ensure all paperwork associated with orders is handled correctly
• Follow up with vendors to resolve shipping or pricing issues
• Communicate out of stock issues to the production team and stores
• Adjust orders as needed to provide a substitute for backordered product
• Prepare orders for delivery by ensuring all orders are packaged correctly and placed in the proper outbound delivery location
• Receive, inspect, sort and properly locate all returns from the stores
• Process all corporate directed recalls/returns according to company standards
• Respond to inquiries from internal and external customers related to support areas
• Provide the production team and stores with status updates as needed
• Partner with vendors to adequately fill and expedite orders
• Follow all company and lab policies and guidelines
• Adhere to safety guidelines and OSHA regulations
• Ensure orders are fabricated only if a work ticket is provided
• Perform stretching before reporting to workstation

Benefits

• $500 Sign On Bonus
• Starting pay is $18/hour, plus Production & Attendance Incentives

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees