1st Shift Production Supervisor

About the position

The Supervisor, Warehouse Production, supervises the assigned production department. The Supervisor is responsible for ensuring associates are meeting key operating objectives in the areas of productivity, quality and safety. The supervisor ensures associates are following center and corporate guidelines for the efficient and safe handling of customer returns.

Responsibilities

• Supervise associates in a production department of the facility
• Shift priorities to adjust to changing business demands
• Communicate in a professional manner with internal departments, outside vendors, and clients
• Follow and enforce all Company policies and procedures in the facility
• Ensure facility compliance to Federal and State regulations
• Monitor, report, and work to prevent losses in the facility
• Approve all associate time worked and performance reviews
• Project staffing needs and participate in the interview and selection process
• Administer corrective action to employees in conjunction with Manager and GT! Department
• Provide daily, weekly, and monthly statistics and operations updates
• Maintain a thorough knowledge of all SOP's pertaining to facility and operations
• Conduct regular scheduled staff meetings with associates
• Oversee incoming and outgoing shipping/processing activities to ensure order accuracy, completeness, and condition of shipments
• Ensure exceptional customer service key performance indicators (quality controls, unannounced inspections, inventory accuracy and security, etc.)
• Promote constant and measurable improvement; teach and enforce quality procedures
• Maintain a clean, professional, secure and safe working environment
• Effectively communicate goals, expectations, areas for improvement, and successes to associates
• Identify and understand issues, problems, and opportunities; possess solid judgment, problem-solving, and decision making skills
• Provide superior customer service and maintain professional and courteous relations with strategic partners
• Provide superior service by exceeding customer expectations for quality product and processing turnaround
• Identify and ensure associate and customer concerns are resolved, using own judgment or consulting others when needed
• Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, vendors, associates)
• Contribute to employee development by providing training, coaching, and promotional opportunities

Requirements

• Bachelor's Degree OR Associate degree in Business Administration, Management, Accounting, or Finance with at least 2 years of experience in a lead or supervisor role preferably in a fulfillment, distribution, or manufacturing environment
• Proven interpersonal and communication skills, and the ability to delegate and prioritize work
• Bilingual English/Spanish communication skills are advantageous in the role
• Working knowledge of computers and programs specific to operations and operations reporting including MS Office (Excel, MS Word)
• Knowledge of warehouse safety and security practices
• Ability to package, label, load/unload Hazardous Materials and Hazardous Waste, sign Hazardous Waste manifests, and serve the facility as an Emergency Coordinator
• Ability to perform the functions of a hazardous waste generator, including but not limited to, identification, sorting, packaging, segregating, labeling hazardous waste generated from daily operational activities
• Are expected to be able to adequately perform and document periodic regulatory inspections of the facility, including but not limited to, sanitation inspections and hazardous waste storage area inspections
• Ability to plan, organize, and manage multiple projects and set priorities
• Ability to work under time pressure and meet production goals
• Ability to assist other operations within the warehouse, as needed and if applicable
• Ability to meet set production and quality goals and follow standard operating and safety procedures
• Ability to work in a non-climate controlled environment
• Ability to operate and troubleshoot department equipment, i.e. material handling equipment; such as the forklift and pallet jack