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The position involves providing first line support for global offices in an efficient and friendly manner. The role requires collaboration with various teams across the globe to ensure world-class support and service delivery. Responsibilities include resolving technical issues through various channels, ensuring troubleshooting for recurring issues, and managing the installation and configuration of computer and mobile phone hardware and software. The role also involves maintaining service level agreements, handling shipping requests for IT assets, and assisting with new hire onboarding. Customer satisfaction is critical, and the position requires adherence to high standards of service delivery.
