19th Hole Waitstaff/Bar

Fay Hospitality Catskills LLC • Callicoon, NY

10h

About The Position

The 19th Hole Waitstaff/Bar position is a dynamic role focused on delivering exceptional customer service in a vibrant social setting, typically associated with our golf clubhouse/sports bar venue. The primary goal is to ensure guests have a memorable and enjoyable experience by providing prompt, courteous, and knowledgeable service of food and beverages. This role requires attentiveness to guest needs, efficient order taking, and accurate delivery of drinks and meals while maintaining a clean and welcoming environment. The waitstaff will also collaborate closely with kitchen team to coordinate service flow and handle any guest inquiries or concerns professionally. Ultimately, this position contributes significantly to the venue’s reputation and customer satisfaction, encouraging repeat visits and positive word-of-mouth recommendations.

Requirements

• Must be 21 years of age or older
• High school diploma or equivalent
• Valid alcohol service certification
• Strong mathematical abilities
• Excellent communication skills
• Physical stamina for extended standing
• Cash handling experience

Nice To Haves

• Previous bartending experience: 1 year
• Knowledge of wine and spirits
• Experience with POS systems
• Cocktail creation expertise
• Fine dining experience
• Food handler's certification
• Previous experience in waitstaff or bar service roles, preferably in a hospitality or recreational setting.
• Basic knowledge of food and beverage service standards and safety regulations.
• Ability to communicate clearly and effectively with guests and team members.
• Familiarity with point-of-sale (POS) systems and cash handling procedures.
• Strong multitasking skills and ability to work efficiently in a fast-paced environment.

Responsibilities

• Greet guests warmly and provide menus, explaining daily specials and answering questions about food and beverage options.
• Take accurate orders for food and drinks, ensuring all guest preferences and dietary restrictions are noted and communicated to the kitchen and bar staff.
• Serve beverages and meals promptly while maintaining a friendly and professional demeanor throughout the guest interaction.
• Monitor guest satisfaction continuously, addressing any issues or requests promptly to ensure a positive dining experience.
• Maintain cleanliness and organization of the bar and dining areas, including setting and clearing tables, restocking supplies, and adhering to health and safety regulations.
• Process payments accurately and efficiently, handling cash and electronic transactions with integrity.
• Collaborate with team members to ensure smooth service flow during busy periods and support overall venue operations.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED