12-month MIT - The Hay-Adams

B. F. Saul Company Hospitality Group • Washington, DC

294d

About The Position

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. In the Front Office department, the management trainee will get acquainted with the Concierge, PBX, Bell & Door staff as well as the Lobby Ambassador and all related tasks and duties. The management trainee will conduct the daily operations at the Front Desk along with the Duty Manager to ensure smooth communications and maximum guest satisfaction in accordance to the hotel's standards of excellence.

Requirements

• High School diploma, general education degree or international equivalent required.
• College degree preferred.
• Valid US driver's license preferred; J1 Visa.
• Previous Front Office experience in a luxury property preferred.
• Previous customer service and general computer experience required.
• Property Management Software experience preferred.
• Good knowledge of the English language is mandatory.
• Ability to speak, read and write clearly.
• Good mathematical skills, ability to add, divide, subtract and multiply six-digit numbers with decimals.
• Ability to calculate percentages and discounts.
• Ability to carry out detailed instructions in both written and oral manner.
• Ability to deal with problems and situations in a calm and professional manner.
• Ability to multitask and prioritize problems.

Nice To Haves

• Second language preferred.

Responsibilities

• Act as the main contact for guests and other hotel departments in the absence of the Duty Manager.
• Ensure efficient guest check in and check out.
• Ensure FD and PBX follows established policies and procedures.
• Resolve guest complaints and problems satisfactorily and in a timely fashion.
• Guide and train new hires at the FD and PBX.
• Assist Front Office Manager in various projects including Payroll, Valet Parking, Scheduling, Recruitment, Training.
• Review arrivals and departure reports.
• Check all VIP and special requests reservations, block their rooms accordingly and communicate with related departments.
• Review daily room availability and check status of departures.
• Relay all pertinent information to fellow management trainees and the Duty Manager.

Benefits

• Equal Opportunity Employer/Veterans/Disabled

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED