1003 Weighmaster/Customer Service Specialist #6360

Recology • Marysville, CA

372d

About The Position

As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high caliber service. We are a collaborative and supportive team and looking for a motivated self-starter to join us! We encourage Recology employees to G.R.O.W. with Us professionally and personally by: Giving Back to our communities. Recovering Resources to achieve their best and highest use. Owning a company that provides quality service and protects the environment. Working Together to achieve our common vision, a world without waste. You can G.R.O.W. with Us by becoming our Weighmaster / Customer Service Specialist.

Requirements

• Three years related experience and/or training in office or public contact work.
• Principles and practices of job site safety, potential job hazards, and state and local regulations.
• Basic computer programs.
• Mathematical computations.
• High School Diploma or GED preferred.

Nice To Haves

• Ability to promote the WASTE ZERO philosophy by making the best and highest use of all resources.
• Work under pressure, handle stressful situations and maintain flexibility.
• Ability to maintain high levels of activity or productivity; operating with effectiveness, and determination over extended periods of time.
• Ability to understand safety rules, operating and maintenance instructions, and procedure manuals.
• Consistently build knowledge and expertise about current job.
• Ability to speak and understand English.
• Ability to communicate effectively with peers, supervisors and customers.
• Ability to communicate on a two-way radio or similar device.
• Ability to effectively present information to customers, clients, and other employees.

Responsibilities

• Directs trucks to scale and records full and empty weights.
• Calculates fees due according to net load weight and collects fees or records charge.
• Compiles record of garbage weights by category (such as recycle).
• Monitors truck radio. Responds in case of emergency or problem.
• Answers telephone, or greets customers at counter.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Communicates with customers, peers, supervisors and managers, and representatives from other departments or subsidiaries about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles hot calls; escrow; bankruptcies; delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

Benefits

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees