Prince Waikiki: 100 Sails Greeter (On-Call)

Human Resources Team•Honolulu, HI

7d•Onsite

About The Position

Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more. At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us. Band 1H 100 Sails Greeter Primary Responsibilities: Welcome patrons and seat them at tables or in the lounge. Insure quality and rapidity of facilities and services. Answer phone and assist in dining reservations. Proficient in the use of a computer for reports and dining reservations. Direct wait staff to insure courteous and rapid service. Resolve or assist in guest complaints. Assist waithelp in expediting service to guests. Perform other related duties as assigned or required by the manager. Notify supervisor/manager of any concerns during the shift.

Requirements

Department of Health TB clearance
I-9 requirement.
Must be able to read and write in English to perform job duties.
Must be pleasant, friendly and smiling.
Ability to multi-task.
Able to manage the seating in the dining room to insure prompt and efficient guest service.
Able to prioritize and organize workload.
Able to stand, walk, and reach during your work shift.
Able to manage stressful and challenging situations.
Able to lift and carry up to 25 lbs.
Able to communicate effectively in English to employees, managers and guests.
Able to communicate over the phone in a warm and friendly manner.
Able to handle disgruntled guests in a positive manner.

Responsibilities

Assist restaurant manager in overseeing the restaurant service staff.
Review daily work schedule and assign work stations.
Preparing and posting floorplans and table set-up for respective meal period(s).
Review Daily Buzz report, event orders and reservations line noting VIP’s, special requests or occasions.
Ensure that the dining room has enough menus and wine/beverage lists ready for service. Ensure that they are clean and presentable.
Greet and welcome guests to the restaurant and seat them at the table or in the lounge, present menu and personalize the service.
Answer telephone promptly and assist in dining reservations, noting special requests or occasion.
Respond to guest requests or inquiry. Take all requests for reservations in accordance with SOP’s and educating guest of policies to expedite service, e.g. one check per party and room rental fees.
Maintain constant communication with supervisor/manager on duty and wait staff to ensure guest service.
Knowledgeable on restaurant menu items and hotel fact sheet.
Consistently perform tasks as specified on sequence of service standards and SOP’s.
Maintain a clean and orderly work area and dining room.
Thank guests upon their departure and welcome them back.
Perform other related duties as assigned or required by the restaurant manager.
Knowledge of the Prince Waikiki branding, history and geography.
Maintain the cleanliness and adequate par levels of menus.
Assist waithelp in expediting service to guests or resetting tables.
Recommend the resort’s restaurants and facilities to guests.