100% Remote Bilingual Member Services Representative (Korean, Mandarin, Cantonese Or Vietnamese Speaking)

TEKsystems • Arcadia, CA

78d • $21 - $21

About The Position

Join a dynamic team dedicated to supporting health plan members with empathy and excellence. As a Member Services Representative, you’ll be the voice of care and clarity.

Requirements

• 2+ years of call center experience
• Bilingual required: Korean, Mandarin, Cantonese, or Vietnamese
• Health plan experience preferred

Responsibilities

• Advocate for members by resolving inquiries about benefits, eligibility, referrals, and claims
• Deliver exceptional customer service with professionalism and compassion
• Ensure member satisfaction through proactive support and problem-solving

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Number of Employees: 5,001-10,000 employees