[phone] What is the Deadline to Cancel a Delta Flights?

Rezekne Academy of Technologies • Dallas, TX

231d

About The Position

This position involves understanding and communicating the Delta Cancellation Policy, which varies by class of travel. The role requires knowledge of the 24-hour risk-free cancellation policy applicable to all travelers, as well as specific cancellation policies for medical reasons, weather-related issues, and basic economy tickets. The candidate will also need to address customer inquiries regarding flight cancellations and provide guidance on refunds and rebooking options.

Requirements

• Strong understanding of airline cancellation policies.
• Excellent communication skills.
• Ability to handle customer inquiries effectively.
• Experience in customer service or travel industry preferred.

Nice To Haves

• Knowledge of Delta Airlines operations.
• Experience with ticketing systems.
• Familiarity with travel regulations and policies.

Responsibilities

• Communicate Delta's cancellation policies to customers.
• Assist customers with flight cancellations and refunds.
• Provide information on the 24-hour risk-free cancellation policy.
• Handle inquiries related to cancellations due to medical reasons.
• Explain the weather-related cancellation policy and refund process.
• Inform customers about the rules for basic economy flight tickets.

Benefits

• Full-time internship opportunity.
• Potential for career advancement within the airline industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern